Shipping & Returns

When is shipping free?

Free economy shipping is available on U.S. orders of $79 or more. Free shipping is available only for U.S. delivery addresses. Shipping charges for U.S. orders under $79 and all international orders are calculated at checkout.

See our Shipping Policy for more details.

What is the return period?

You may request a return within 30 days of receiving your item. We provide a free prepaid return shipping label for every eligible return. To start a return, email support@pettempco.com. Please review our Refund Policy for eligibility and return instructions.

How long do processing and U.S. delivery take?

Order processing takes 1–3 business days. Standard U.S. delivery typically takes 3–5 business days after dispatch.

Can I cancel my order?

You may cancel your order within 24 hours of placing it. Email support@pettempco.com with your order number.