Frequently Asked Questions

PetTemp creates practical comfort products designed for pets and small animals. Our collection includes heated pet mats, heated beds, cat houses, cooling products, orthopedic beds, outdoor products, travel accessories, and more.

PetTemp products are available through our official online store and selected online and retail partners. Product availability may vary by store and region.

Our customer care team is happy to help with product questions, order support, warranty requests, and general assistance.

Email us at support@pettempco.com .

Orders are typically processed within 1–3 business days. Processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier's tracking system to update.

We offer free standard shipping on eligible orders placed through our official online store. Please refer to our Shipping Policy for complete details and any applicable exclusions.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to make changes.

If you are not satisfied with your purchase, eligible products may be returned within 30 days of delivery. Products should be returned in accordance with the conditions listed in our Return Policy.

Many PetTemp products include a one-year limited warranty covering qualifying manufacturing defects. Warranty coverage and conditions may vary by product.

Please keep your proof of purchase and contact our customer care team if you need warranty assistance.

Please contact us with your order information and photos showing the issue. Our customer care team will review the situation and help determine the appropriate solution.

Pet heating products are designed to provide gentle, comfortable warmth rather than feel hot like a household heating appliance.

Because your hands are already warm, the surface temperature may feel subtle when touched briefly. Allow the product to operate according to its instructions before evaluating its warmth.

Warm-up time varies by product, room temperature, bedding material, and surrounding conditions. Heated pet products generally provide gradual, gentle warmth rather than immediate high heat.

Only use covers, cushions, or bedding in the manner described in your specific product instructions. Do not add excessive layers or materials that could trap heat unless the product manual specifically allows it.

For electrical pet products, always follow the instructions included with your specific model. We recommend connecting the product directly to a suitable wall outlet whenever instructed to do so.

Stop using the product immediately if the power cord, plug, heating element, or electrical components appear damaged.

Do not attempt to repair damaged electrical components yourself. Contact PetTemp customer care for assistance.

PetTemp heated products are designed specifically for pet use with comfort and everyday safety in mind. Always select the correct product for your pet and follow the instructions, warnings, and intended-use guidelines supplied with the product.

Young animals may have different temperature and supervision needs. Please follow the age, size, and usage guidance provided with the individual product and consult your veterinarian when appropriate.

Electrical products should not be used where a pet is likely to damage or chew the power cord. Inspect the cord regularly and stop using the product immediately if any damage is found.

Only products specifically identified for outdoor use should be used in outdoor environments. Indoor products should be kept in suitable indoor locations unless the product instructions state otherwise.

PetTemp cooling products use different cooling technologies depending on the model. Some use breathable cooling fabrics and layered construction, while others use water-enhanced cooling systems designed to create a more comfortable resting surface.

Many of our cooling products are designed to work without electricity. Please check the individual product description for the specific cooling technology and usage instructions.

Many PetTemp cooling mats and beds can be used in crates, carriers, vehicles, or around the home when properly sized and used according to the product instructions.

Washability varies by product. Many PetTemp beds include removable, machine-washable covers.

Electrical heating components must be removed before washing unless otherwise stated. Always follow the care label and instructions provided with your specific product.

We recommend regularly checking the power cord, plug, heating element, fabric, and surrounding area for visible signs of damage or unusual wear.

Product instructions may be included with your product or available through the relevant product page on PetTemp. If you need help locating a manual, please contact our customer care team.