Refund policy
Pettemp Refund Policy
Satisfaction Guarantee
At Pettemp, we value your satisfaction and strive to ensure the best experience for you and your pets. If you're not completely satisfied with your purchase, we offer a hassle-free return policy.
Returns
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Timeframe: You can return your items within 30 days of purchase.
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Condition: Items must be returned in new, unused condition with the original packaging.
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Exclusions: We do not accept returns on products that are damaged, scratched, chewed, or covered in fur.
How to Make a Return or Request a Replacement
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Contact Us: Email us at support@pettempco.com to initiate the return process.
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Return Label: We will send you a pre-paid return label to make the process easy and cost-free.
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Refund or Replacement: Once we receive your return, we will process your refund or ship a replacement. Refunds are typically processed within 5 business days.
Refunds for Defective Products
If an item is defective, please contact us within 30 days of receiving it. We may not require you to return the defective product. If the issue is our fault, we will cover the cost of return shipping.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please return the original purchase and place a new order. You will receive a refund for the returned item.
Cancellation Policy
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If you need to cancel an order, please contact us as soon as possible at support@pettempco.com.
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For orders placed by mistake, please notify us within an hour of placing the order. We will attempt to cancel the order, but cancellation is not guaranteed, especially during holidays or weekends.
Warranty
Pettemp products are covered by a warranty for a period (varies by product). The warranty covers defects in materials or workmanship. It does not cover damages due to misuse, accidents, or neglect. To claim your warranty, please contact us with your proof of purchase.
For any further questions, feel free to contact us at support@pettempco.com.